How to use the Help Room

Question

Anyone is welcome to post in the Help Room, whether you are new to Unity or have experience but simply need help from other users with general programming or guidance in problem solving.

We also have the Getting Started forum, Scripting forum and Learn material available.

Posting in the Help Room does not require any karma points.

Answer 1

Best Answer

Answer by SaraCecilia · Aug 25, 2015 at 11:05 AM

Why we have the Help Room:

While having an open discussion with the community for a few months about how we should change Unity Answers, it was suggested that we divide up beginner and expert questions into separate sections. That's where the original idea came about with having the Help Room.

On one side, advanced users were leaving UA due to the quality of the content decreasing, their questions getting lost in the masses and staying unanswered. On the other side, new users felt they were being ignored and were unhappy with not finding the help they need in Answers. We still want to welcome new users but until they understand how to use the Answers site, they need a space to receive help and guidance.

The reason it's not called the Beginner space is because we realised that there are community members that are willing to help not only with beginner questions in regards to Unity, but with general problem solving. How you approach your problem in steps, eliminate potential causes, test new methods and learn self-help. We have users that may be new to Unity but not to programming, then we have users that are new to both. The concept of debugging is new to some users, how to write good questions is also new to some users.

Keeping the content separated into two different spaces can help us with filtering and cleaning up, making sure we are able to uncover those authentic questions that have gone unnoticed due to getting buried. The goal is to have an answer to every question so that users searching for solutions can find these easily.

We are testing out how the Help Room will do in moving us towards this goal, it may or may not be the solution, but without testing it we will never know. The new site is in its first iteration, and we will be improving it day by day based on feedback from the users.

Add comment · Show 7 · Share

SciGuy2000 · Oct 19, 2015 at 12:23 AM 1

Share

@SaraCecilia

One thing that is not good about the help room is that if someone has a real question like that involves some pretty professional things and need the answer fast were would they go?

subjectZero SciGuy2000 · Dec 15, 2015 at 07:59 AM 0

Share

i second this!

SaraCecilia SciGuy2000 · Dec 15, 2015 at 10:26 AM 0

Share

Can you give me an example of when a question is needed fast? And what's the definition of "quick answer"?

subjectZero SaraCecilia · Apr 12, 2016 at 09:14 AM 0

Share

I don't know about a quick answer, but what i was referring to was the fact that an answer is need quickly. we have been stuck on this problem for a couple of days now and just can't seem to fins anything related to our question. here is the link of our question we are still waiting on. http://answers.unity3d.com/questions/1168982/facebook$$anonymous$$ijson-deserialize-comments-and-nested-v.html

Show more comments

meat5000 ♦ SciGuy2000 · Feb 11, 2018 at 10:59 AM 0

Share

Ok this is old but I really must reply to this :

"if someone has a real question like that involves some pretty professional things and need the answer fast were would they go"

You pay for it, is the answer. If you want professional help you need to offer professional recompense.

AntikytheraMachines · Feb 07, 2016 at 07:06 AM 0

Share

first thanks for the great site. i'm enjoying learning unity with the resources you provide.

as a new user i found the help room when asking a question but when i came back to see if it had been answered i looked in vain for my thread. the place i landed and where i looked was the general section.

from a site design principle wouldnt it be more logical to have a default section and an advanced section rather than a default section and newbie section. advanced users are more likely to find obscure sections of the site.

How to use the Help Room

1 Reply

Your answer

Follow this Question

Related Questions