Can no longer see comments?

Question

Not sure what's going on here, but as of the past few days I am no longer able to see any comments. Not on my questions/answers, nor on anyone else's. This doesn't seem to be a browser issue either as the same issue occurs no matter what browser I use. Am I missing something or is this happening for everybody? Has there been a UI change? How should I go about responding to or adding comments?
Thanks.

Answer 1

Best Answer

Answer by UnityMaru · Jul 17, 2019 at 10:41 AM

Hey all,

Apologies for the delay in responding.

There is indeed an issue ongoing with the third party provider that hosts this. They are working on fixing this as it's affected every single question posted here.

I can do a temporary fix myself on any threads you folks need to see so please reply to this message with any so I can do this for you.

I'll post any updates once I get them in the forum announcement thread I have set up: https://forum.unity.com/threads/technical-problem-unity-answers.711803/

Add comment · Show 3 · Share

Glurth · Jul 24, 2019 at 03:14 PM 1

Share

Hi $$anonymous$$aru, can you please give us an update on the progress, by the third party?

CyRaid · Aug 01, 2019 at 10:44 PM 0

Share

Any update?

Glurth · Aug 07, 2019 at 11:08 PM 0

Share

Fixed! Thank you Unity$$anonymous$$aru :)

Answer 2

Answer by Glurth · Jul 12, 2019 at 05:46 PM

Just chatted with Unity Customer Service about this. Rather than put the whole chat here.. these are the important lines from the customer service rep :

" A workaround for you at this moment is to delete the
at the end of the comment and save it, and it will appear again. ... we are not sure if you need to do in all your comments. " (I have not tested this.)

"Its a weird issue that the team is still investigating."

"The Devs are currently monitoring the issue. They will be able to share the solution once they found it."

I have a "case number" and will update here when I get any news on it.

Add comment · Share

Answer 3

Answer by bonex · Jul 17, 2019 at 07:53 AM

I did a bit of looking and found that only older comments, ones not posted in the last few weeks are the ones which are not showing up.

Add comment · Share

Answer 4

Answer by Owen-Reynolds · Jul 13, 2019 at 05:03 PM

The problem seems to only affect spaces META and Moderators, not Default space or even HelpRoom. Those are just fine (this is from looking back and forth at only handful of Q's). [edit] OK, i'm wrong. I just saw a Q in default where every "old" comment (3 months or more) has no contents, but a new comment is perfectly visible. One answer even has 2 comments: 1 not working, the other working.

Add comment · Show 2 · Share

Owen-Reynolds · Jul 13, 2019 at 11:54 PM 0

Share

Comment with no line break

Owen-Reynolds · Jul 13, 2019 at 11:54 PM 0

Share

comment with a line break

Can no longer see comments?

4 Replies

Your answer

Follow this Question

Related Questions